How soon will my order ship?
Orders will be processed between 24 - 72 hours. Once your order has shipped, you will receive a shipping confirmation email with information to track your order.
I ordered a pre sale candle. When can I expect it to ship?
Check the product launch date in the items product description. The pre sale item will begin being processed for shipping on the items official launch date.
DO YOU DO CUSTOM ORDERS OR SPECIAL PROJECTS?
Let’s chat more! We can discuss and see what we can figure out. Fill out the contact form listed under “Press” with the subject of your message “Custom Order”.
THIS IS MY FIRST LUXURY CANDLE. WHAT DO I NEED TO KNOW?
Before lighting your new candle, trim the wick to 1/4 inch with a wick trimmer ( we have you covered on those too!). This will allow your candle to get the best melt pool and scent throw possible. After each burn, be sure to remove any soot from the candle wax and dispose. Trim your candle again before each burn. Not doing so can result in unpleasant glass burn and soot.
WHAT KIND OF WAX DOES KHAIM CO. USE?
Great question! Our collection candles are made from primarily coconut wax with a pinch (2%) of soy wax.
WHERE DO YOU SHIP FROM?
Khaim Co. Candles are hand poured and shipped from Shaker Heights, OH.